SunGo Tours Cancellation Policy

Cancellation Policy

Our objective at Sungo Tours is to provide clear guidance regarding cancellations for our travel itineraries to Egypt.

The SunGo Tours cancellation policy aims to offer transparency, protect both the customer’s and the company’s interests, and ensure a seamless experience.

SunGo Tours Cancellation Policy

Scope

This policy applies to all customers who have booked travel itineraries to Egypt with Sungo Tours. It encompasses all aspects of the booking, cancellation process, and any related fees or refunds.

Policy Statement

We at Sungo Tours strive to accommodate changes and cancellations in a manner that is fair to both our customers and our operations. Cancellation requests will be processed according to the procedures described below.

Procedures

Cancellation Notification

  • Cancellation needs to be done by contacting the WhatsApp number provided on the website.
  • Please include your booking reference number and the name associated with the booking.

Refund Eligibility and Fees

  • Cancellations made more than 7 days before the arrival date are eligible for a 100% refund.
  • Cancellations made 72 hours before the arrival date are eligible for an 80% refund.
  • Cancellations made 24 hours before the arrival date are eligible for a 50% refund.

Processing Time

Refunds will take up to 3 working days to be processed from the cancellation confirmation date.

Roles and Responsibilities

Customer: Responsible for initiating the cancellation and ensuring all relevant information is provided.
Sungo Tours Customer Service: Responsible for processing cancellations and refunds in a timely manner.
Management: Responsible for overseeing compliance with this policy and handling any disputes.

Compliance and Enforcement

This policy is enforced to protect the interests of both the client and Sungo Tours. Noncompliance by the customer may result in additional charges or forfeiture of the refund.

Review and Revision

This policy will be reviewed annually or as required to ensure its relevance and effectiveness. Updates will be communicated to all stakeholders promptly.

Please read the SunGo Pivacy Policy.